The general terms and conditions of sale apply to all offers by, orders with, deliveries by and payments to Lanskroon Confectionery. These conditions can only be deviated from If this is done per email in advance and explicitly on points whereby the other provisions remain in full force. By accepting an offer or placing an order the customer declares to accept these general terms and conditions of sale of Lanskroon Confectionery.
Offers and prices
The offers and prices of Lanskroon Confectionery are without obligation. Lanskroon Confectionery is not responsible for typesetting and printing errors. Lanskroon Confectionery reserves the right to pass on changes in cost prices, exchange rates or (legal) regulations immediately. All applicable prices are always inclusive of VAT and exclusive of order and shipping costs, any taxes or other charges, unless stated otherwise or agreed in writing.
Orders for the next day must be placed no later than 16:00. By placing an order by telephone, E-mail or Internet, the agreement is a fact. Lanskroon Confectionery reserves the right to refuse orders without stating reasons, or to attach conditions to them, such as requesting a prepayment.
Delivery and handling costs
Orders can be delivered via Lanskroon Confectionery or by contacting a delivery service directly. The order will be delivered at the time specified by the customer from 9.45 am. Delivery costs are determined and displayed by the delivery service. The customer must ensure that someone is present to receive the order. If an invoice has to be sent, administration costs can be charged.
If delivery is arranged via Lanskroon Confectionery, it will always strive for fast delivery of the ordered. Stated delivery times are, however, only indicative. Exceeding any delivery period does not entitle the customer to compensation or the right to dissolve the agreement. All rights and claims, as stipulated in these conditions, also apply to third parties engaged by Lanskroon Confectionery for the delivery. The customer has the obligation to check on delivery whether the products comply with the agreement. If this is not the case, the customer must inform Lanskroon Confectionery of this as soon as possible, but in any case within 24 hours after delivery, by telephone or email.
At Lanskroon Confectionery, the customer complies with the obligation arising from the agreement referred to under item orders, by means of cash payment or pin in our store, iDeal (internet payment). In the event that Lanskroon Confectionery sends an invoice, payment must be made within the term of fourteen (14) calendar days, without set-off, discount and / or suspension. The date of payment is the date of crediting the bank account of Lanskroon Confectionery.
Complaints, warranty and return goods
The term for complaints with regard to delivered goods is limited to that stated under the point deliveries. If it has been demonstrated that the products do not comply with the agreement, Lanskroon Confectionery has the choice to replace the products in question by returning them with new products or to refund the invoice value thereof. The guarantee period for delivered products is the period guaranteed by Lanskroon Confectionery, calculated from the date of delivery by Lanskroon Confectionery. Defective goods will be replaced free of charge within this period if they have been reported to Lanskroon Confectionery in advance.
Transfer of Risk and Ownership
The risk of the delivered goods transfers from Lanskroon Confectionery to the customer as soon as the delivery has taken place. Ownership is, however, only transferred if the customer has fulfilled all his obligations referred to under the point payment.
If the customer provides Lanskroon Confectionery with an address, Lanskroon Confectionery is entitled to send all orders to that address while retaining all rights as referred to in point payment. Customers are obliged to report changes of address by telephone or email to Lanskroon Confectionery.
Lanskroon Confectionery is not liable for damage that cannot be attributed to intent or gross negligence on the part of Lanskroon Confectionery or that is caused by circumstances that are not at the risk of Lanskroon Confectionery. Lanskroon Confectionery bears no responsibility for information, photos, brochures and other forms of information materials that are issued under the responsibility of third parties. Lanskroon Confectionery also accepts no responsibility for actions and / or shortcomings of third parties. Lanskroon Confectionery is not liable for misunderstandings, delays or improper transmission of orders and communications as a result of the use of the Internet or any other means of communication in the traffic between the customer and Lanskroon Confectionery, unless and insofar as there may be intent or gross negligence from Lanskroon Confectionery. Liability for damage against which the customer is already insured is excluded at all times by Lanskroon Confectionery.
The customer of Lanskroon Confectionery must fully and unconditionally respect all intellectual and industrial property rights that rest on the products delivered by Lanskroon Confectionery. Lanskroon Confectionery does not guarantee that the products delivered to you do not infringe any (unwritten) intellectual and / or industrial property rights of third parties. In case of force majeure, Lanskroon Confectionery has the right, at its own discretion, to suspend the execution of any order, or to dissolve it without judicial intervention, by notifying the customer by telephone or email and without Lanskroon Confectionery being held to is liable for any compensation, unless this would be unacceptable in the given circumstances by the standards of reasonableness and fairness. Force majeure is understood to mean any shortcoming that cannot be attributed to Lanskroon Confectionery, because it cannot be blamed on its fault and cannot be attributed to it by law, legal act or generally accepted standards.
All contacts and transactions with Lanskroon Confectionery are subject to all rights and claims of Lanskroon Confectionery. No part of publications or publications of Lanskroon Confectionery may be reproduced, stored in digital form, or made public, in any form, without the prior written consent of Lanskroon Confectionery.
Dutch law applies to all legal relationships between Lanskroon Confectionery and its customers. Disputes between parties will be submitted exclusively to the competent court in the Netherlands.
The customer is obliged to inspect the goods immediately after completion or delivery. Complaints must be submitted to Lanskroon Confectionery within 5 days after the time of delivery of the goods, under penalty of forfeiture of all rights, by telephone or e-mail, stating the specified nature of the complaints with regard to the goods delivered. However, faults and defects visible on delivery must be reported to Lanskroon Confectionery within 6 hours of delivery, under penalty of forfeiture of all rights arising therefrom.
1012 WL Amsterdam
[T] 020 – 6237743
[BTW nr.]: NL002106850B80
[BANK]: NL34 RABO 0337530246
[Bic swift code]: RABONL24